Commitment to Safety
At Central Bark, our commitment to safety is uncompromising. Our mission is to create a clean, healthy, safe, and loving environment where every dog and person feel welcome and treated with respect, care, and compassion.
Safety is our #1 priority. That’s why we have comprehensive policies and procedures to ensure your dog is safe and healthy every day they’re with us. A proactive approach to safety is woven right into the fabric of our doggy day care program and incorporated into our facility, specially designed with your dog’s safety and comfort in mind.
Cleaning and disinfection
Deep cleaning and disinfecting
Our store cleaning procedures exceed mandated protocols to safeguard you and your pet’s health. We clean and disinfect regularly throughout our facility to ensure a clean and healthy environment. All staff follows CDC handwashing guidelines. Also, hand sanitizer and restrooms for handwashing are available to all guests.
Dog-safe cleaning products
We clean and sanitize all play and rest areas every day – sometimes more than once a day – with veterinary-grade cleaners and disinfectants, air purifiers. This helps us ensure a safe, clean, and sanitized facility that smells good and reduces the risk of spreading infectious diseases.
Our store has fire and motion-monitored security systems with keyed-in codes for staff to enter when they arrive. These systems provide 24/7 monitoring, and emergency services get notified quickly should any concerns arise.
There are always two doors between the dogs and the outside world. If one entry fails, there is a second door to prevent dogs from accidentally leaving our facility.
Indoor and outdoor play areas
Indoor and outdoor play areas help reduce stress and create an enjoyable environment for dogs to play and socialize.
Special flooring and play surfaces
We offer multiple surfaces for dogs to play on. Rubber flooring has some “give” and is less slippery than other alternatives. It provides excellent traction for our playing pups, but it’s also gentle on dogs’ bones and joints. It’s also easy to clean and sanitize daily. Turf gives dogs a natural grass feel. Both are gentler on dogs’ paws, which helps if they aren’t used to the level of activity they’ll get at day care.
Individual crate spaces
Dogs have access to their own private space, where they can rest, relax, and feel comfortable away from the group. These crates help us create a much safer social environment for dogs by allowing them to take a break and maintain a healthy balance of play, learning, and rest. It also helps dogs avoid physical injury (from over-exercise without enough rest) and provides a space for them to unwind, so they don’t become overstimulated or over-aroused during play.
Professionally equipped salon and spa
From a simple bath to an elaborate treatment, our fully equipped salon and spa is designed for all of your dog’s grooming needs.
Doggy Day Care program safety
One-day-per-week attendance requirement
A proactive approach to safety is woven right into the fabric of our program. We require all dogs to attend day care at least once a week because we know that consistency and continuity promote safety.
Ideally, dogs will attend day care on a regularly scheduled day, so we can consistently match them with the social environment they will enjoy and benefit from most. This regular weekly schedule helps your dog feel more comfortable, confident, and social, creating a safer day care environment for all. It also ensures our staff is as familiar with your dog’s normal behavior, so we are attuned to any changes.
Benefits of a consistent attendance:
- Less stress – When dogs don’t visit us weekly, each time they come is like their first day at a new school or new job, which can be stressful. This requirement reduces stress and anxiety to promote safer social interactions for every dog in our care.
- Dogs love routine – Coming on the same day every week keeps dogs comfortable and familiar with our environment, which creates a positive, predictable, and safer social setting.
- More social time – Dogs play more safely and are more social with familiar dogs they know.
- Safety all around – Our staff can keep everyone safer when they know when each dog is attending. This allows us to create playgroups that match the dogs’ play styles, preferred playmates, energy levels, and sizes.
- We know your dog – By seeing your dog every week on the same days, our staff knows them. It helps us regulate safe play and lets us know when your dog might not be feeling like themselves.
Dog Behavior Assessments
All dogs enrolled in our Enrichment Day Care program must pass our behavior assessment before joining our Central Bark family. Our highly trained staff conduct a thorough evaluation at the facility. It helps ensure that dogs are social with other dogs and people and will be comfortable with our daily routine. During the assessment, we will get to know your dog, which helps us place them in a playgroup that’s right for them to play safely and have fun. It also allows us to proactively staff so we can keep our dog-to-staff ratios low, promoting safety.
Vaccination requirements and monitoring system
Dogs who are vaccinated are less likely to become ill or pass on diseases to other dogs in our care. That’s why all dogs must have up-to-date vaccinations. We also require that all dogs are spayed or neutered by six months of age. Parents must submit written verification that their dogs have current rabies, Bordetella (kennel cough), and DHPP (distemper, hepatitis, parainfluenza, parvovirus) vaccinations. If these vaccinations are lapse, you will have to get them updated before your pup can return to day care.
- Rabies is a standard vaccination all dogs should have. Note that puppies less than six months old will need to receive their rabies vaccine by six months of age (or as consistent with state law) to continue coming to day care.
- Bordetella helps protect dogs from kennel cough; a common illness quickly spread in day cares, boarding facilities, and shelters. Although veterinarians don’t require the Bordetella vaccine, it’s necessary for day care. Please double-check that your dog has received it before coming to day care.
- DHPP is also a standard vaccination that protects against distemper, hepatitis, parainfluenza, and parvovirus.
Also, we have an operations system to help monitor and track vaccination. This system will automatically remind you when your dog is due for a vaccination one month before its expiration date. It also notifies our staff, who will tell you in person as well.
Highly trained and caring staff
Only the finest will do for our furry guests. We train our team in our unique Central Bark Training program, which incorporates the latest behavioral science and dog training principles with a focus on positive reinforcement. Included is a comprehensive training in canine first aid and CPR. Also, all franchisees are required to continue their ongoing education.
Our focus on positive reinforcement has never wavered. We continuously update our skills and policies to stay at the forefront of new advances in behavioral science and positive reinforcement techniques.
Low dog-to-staff ratio
We keep our staff-to-dog ratios low to help ensure the safety of every dog in our care. It helps us give more individual attention to each dog because we have more time to get to know them. Plus, we ALWAYS supervise play. Whether it’s a group of two dogs or 12 dogs, we never leave them unattended during group play.
One of our model’s benefits is that dogs who need a little more one-on-one time with their handlers can be placed in smaller class sizes. It gives our staff more opportunities to teach your dog, work on behaviors, and play while your dog is at day care.
Our goal is to set every dog in our care up for success with staff members who can meet their unique needs. Our low dog-to-staff ratio is enriching for your dog and our staff too!
Small Group Play and Enrichment
Small group play and enrichment groups give your dog more one-on-one time with their handlers, allowing our staff to teach your dog, work on behaviors, and play. After a balanced day of play, learning, and rest – you can look forward to a dog who is not only better behaved but also a healthy, well-balanced, and tired mentally and physically.
100% Supervised Play
Dogs are never left alone with another dog or unattended in playgroups to ensure their safety.
While playing, sometimes dogs can get tangled in each other’s collars, causing them to panic. Quick-release collars make it easy for us to disengage the buckle and defuse the situation quickly and efficiently.
Quick-release collars are better than having no collars because we can use them to quickly and safely redirect dogs when needed, especially if they become overstimulated during group play. Quick-release collars also fulfill the requirement to have a name tag that correctly identifies each dog in our care to ensure they get the food and care they require.
All collars get removed overnight when dogs sleepover to reduce the possibility of accidents, such as dogs chewing on their collar or getting tangled in. Collars are put back on when dogs get let out in the morning.
Dedicated rest time
Maintaining a healthy balance of rest and play is important for dogs’ physical, mental, and social health. Like human athletes, rest helps dogs avoid physical injury and provides a space for them to unwind, so they don’t become overstimulated or over-aroused during play. Play-breaks give dogs the support they need to stay as safe and appropriate and create a much safer social environment for every dog in our care.
We had a great first day experience at Central Bark. From the "Welcome Grover" message board at check-in to the "report card" we received at check-out, we feel very fortunate to have found Central Bark for our mini-goldendoodle.
My dog, Mini, is learning her social skills and meeting new dogs at Central Bark. I was really impressed with the report card I received on her behavior. Jennifer and her staff have gone above and beyond to integrate Mini in her environment. I love this place.
We have used other places for our doggy needs in the past, but now that we've found Central Bark on Monroe, we'll be using them from now on!
The staff was so helpful and interested in making our dog, Bailey, comfortable and happy when we dropped her off. The owner, Jennifer, seemed hands-on with every dog, and Bailey really took to her. The other staff member we met was fantastic also. We could tell that we weren't "just another dog" and that Bailey would be getting personal attention. They also groomed Bailey while she was there, and they did a great job. Can't speak highly enough about the whole experience.
My dog absolutely loves going to Central Bark in Matthews/Charlotte. The staff there is amazing and their facility is always very clean. The owner is very engaged with the pet owners as well as the dogs that visit there. I will be a longtime client for sure. I am very happy that Central Bark decided to make it's home right down the road from my house!
We love Central Bark from the moment they opened! They are tentative to Boone's needs and do such a great job pairing dogs together to enjoy a full fun day with each other. We go there every week for daycare and have even used their boarding services AND grooming! Boone has finally found his favorite Charlotte/Matthews daycare.
Everyone needs to go to Central Bark! A little back story- I was leaving for vacation for 3 days and had to board my little dog. I was so nervous and spent 3 days researching, calling, and reading reviews of places around Charlotte until I luckily found Central Bark on google. I created an account and got a call from Jennifer where she listened to my wants and invited me to tour. I toured the following week and can't express how clean and well kept their new facility is. I immediately booked, and I'm so happy I did! While I was very nervous to leave my pup, the team at Central Bark was very understanding, friendly, and let me know he was in good hands. I emailed/called the entire trip and they were very responsive and friendly! My dog was sad to leave, but I can reassure we'll be back! Thank you Jennifer and team for being so awesome and taking such good care of Atticus. As someone who wants THE BEST for their dog- I highly recommend Central Bark for any daycare/ boarding needs!!!!!!
Central Bark is close to my home, BUT I didn’t choose them just because of location. Jennifer and team truly cares about the welfare of each animal and they present a nurturing environment...I have two elderly pups that still possess quite a bit of energy and have very different personalities (one is very human oriented and the other is yappy towards larger dogs). Both pups are so excited to come to doggy day camp and I would not hesitate to use them for other needs (overnight, vacations, grooming, etc). Central Bark has also groomed our pups and they always leave happy-which is a feat since they don’t love being groomed. Highly recommend this business and encourage everyone to check out this lovely business!
We LOVE central bark!! Our high energy aussie gets all the physical and mental stimulation he needs here. I appreciate how attentive the staff is with each dog and their communication is wonderful. I can't recommend CB enough!!
I cannot say enough wonderful things about Central Bark! Our Scottish Terrier has been there weekly since they opened. She literally runs toward the door and inside when we arrive there for "Fun Friday." Jennifer and staff operate a spotless, energetic environment where you can be assured your pup will be safe and have a blast with others. They take great care to group compatible breeds and personalities. They get a HIGH FIVE from our Paisley!
Frequently Asked Questions
Central Bark® Whole Dog Care
Our whole dog care approach offers a full range of fun and personalized products and services. To promote your dog’s physical, mental, and emotional health and happiness throughout their entire life.