Commitment to Safety
At Central Bark, our commitment to safety is uncompromising. Our mission is to create a clean, healthy, safe, and loving environment where every dog and person feel welcome and treated with respect, care, and compassion.
Safety is our #1 priority. That’s why we have comprehensive policies and procedures to ensure your dog is safe and healthy every day they’re with us. A proactive approach to safety is woven right into the fabric of our doggy day care program and incorporated into our facility, specially designed with your dog’s safety and comfort in mind.
Cleaning and disinfection
Deep cleaning and disinfecting
Our store cleaning procedures exceed mandated protocols to safeguard you and your pet’s health. We clean and disinfect regularly throughout our facility to ensure a clean and healthy environment. All staff follows CDC handwashing guidelines. Also, hand sanitizer and restrooms for handwashing are available to all guests.
We are so grateful for the opportunity to be able to continue our mission and offer a clean, safe, and healthy place to nurture, enrich and inspire your furry companions and their pals amidst the COVID-19 pandemic. With that said, the safety and well being of you, your dog(s) and the Central Bark team remains our top priority.
The operational protocols put into effect in April 2020 will remain in practice until further notice. Please take a moment to familiarize yourself with these protocols as well as new service offerings below.
Store hours – We are happy to announce that store hours have returned to normal and weekly daycare and sleepover visits now include Monday and Friday! We are open 6:30AM-6:30PM Monday through Friday, and by appointment on weekends. Our canine shuttle is also back in action! Call us to schedule your dog’s home shuttle trip or meet us at a prearranged pick-up location.
Valet services – Please continue to enjoy valet drop-off and pick-up services. Upon arriving in our parking lot, call us at (262) 246-8100 and a team member will be out promptly to either retrieve your dog or escort them back to your car after a fun filled day and/or salon and spa treatment.
Lunch items– Should you choose to bring a lunch in for your dog, it must be in a disposable Ziploc bag labeled with your dog’s name. Lunch bags will not be returned. As a convenience, we offer lunchtime snacks and a variety of single scoop premium dog food for purchase.
Lobby access – We encourage the use of our valet services; however, if you are entering the facility, please wear a mask. We are only allowing 2 customers in the retail area at a time. There are markers on the floor to aid you in keeping socially distant from other customers.
NEW Customer Portal and Market Purchases – You are now able to access your customer profile and pay for services rendered online. You may also review and purchase essential dog items (including premium dog food, treats, leashes and collars, vital essentials, interactive toys, and adorable squeaky toys!) for sale from home through our online Customer Portal! The Customer Portal is accessible by selecting the hyper link below. https://cbusa-sussex.gingrapp.com/front_end/login/email
We highly recommend saving the Customer Portal link to your bookmarks! Simply login into your account, click on the Purchase Packages & Retail tab, and select items available for purchase. Orders will be ready for pick up curbside or brought out to your car after daycare. Thank you for buying local, every little bit helps us to sustain.
Please reach out if you have any concerns. We will do our best to accommodate any of your needs. We also assure you that our team is healthy, and our facility is clean. If for any reason you notice anything abnormal, please let us know. And, if you feel sick, please suspend your dog’s reservations until you and your family are 100% healthy.
Thank you again for your continued patronage and patience as we navigate this environment together.
We love taking care of your pups and hope to see you all soon!
Your Central Bark Family
Dog-safe cleaning products
We clean and sanitize all play and rest areas every day – sometimes more than once a day – with veterinary-grade cleaners and disinfectants, air purifiers. This helps us ensure a safe, clean, and sanitized facility that smells good and reduces the risk of spreading infectious diseases.
Our store has fire and motion-monitored security systems with keyed-in codes for staff to enter when they arrive. These systems provide 24/7 monitoring, and emergency services get notified quickly should any concerns arise.
There are always two doors between the dogs and the outside world. If one entry fails, there is a second door to prevent dogs from accidentally leaving our facility.
Indoor and outdoor play areas
Indoor and outdoor play areas help reduce stress and create an enjoyable environment for dogs to play and socialize.
Special flooring and play surfaces
We offer multiple surfaces for dogs to play on. Rubber flooring has some “give” and is less slippery than other alternatives. It provides excellent traction for our playing pups, but it’s also gentle on dogs’ bones and joints. It’s also easy to clean and sanitize daily. Turf gives dogs a natural grass feel. Both are gentler on dogs’ paws, which helps if they aren’t used to the level of activity they’ll get at day care.
Individual crate spaces
Dogs have access to their own private space, where they can rest, relax, and feel comfortable away from the group. These crates help us create a much safer social environment for dogs by allowing them to take a break and maintain a healthy balance of play, learning, and rest. It also helps dogs avoid physical injury (from over-exercise without enough rest) and provides a space for them to unwind, so they don’t become overstimulated or over-aroused during play.
Professionally equipped salon and spa
From a simple bath to an elaborate treatment, our fully equipped salon and spa is designed for all of your dog’s grooming needs.
Doggy Day Care program safety
One-day-per-week attendance requirement
A proactive approach to safety is woven right into the fabric of our program. We require all dogs to attend day care at least once a week because we know that consistency and continuity promote safety.
Ideally, dogs will attend day care on a regularly scheduled day, so we can consistently match them with the social environment they will enjoy and benefit from most. This regular weekly schedule helps your dog feel more comfortable, confident, and social, creating a safer day care environment for all. It also ensures our staff is as familiar with your dog’s normal behavior, so we are attuned to any changes.
Benefits of a consistent attendance:
- Less stress – When dogs don’t visit us weekly, each time they come is like their first day at a new school or new job, which can be stressful. This requirement reduces stress and anxiety to promote safer social interactions for every dog in our care.
- Dogs love routine – Coming on the same day every week keeps dogs comfortable and familiar with our environment, which creates a positive, predictable, and safer social setting.
- More social time – Dogs play more safely and are more social with familiar dogs they know.
- Safety all around – Our staff can keep everyone safer when they know when each dog is attending. This allows us to create playgroups that match the dogs’ play styles, preferred playmates, energy levels, and sizes.
- We know your dog – By seeing your dog every week on the same days, our staff knows them. It helps us regulate safe play and lets us know when your dog might not be feeling like themselves.
Dog Behavior Assessments
All dogs enrolled in our Enrichment Day Care program must pass our behavior assessment before joining our Central Bark family. Our highly trained staff conduct a thorough evaluation at the facility. It helps ensure that dogs are social with other dogs and people and will be comfortable with our daily routine. During the assessment, we will get to know your dog, which helps us place them in a playgroup that’s right for them to play safely and have fun. It also allows us to proactively staff so we can keep our dog-to-staff ratios low, promoting safety.
Vaccination requirements and monitoring system
Dogs who are vaccinated are less likely to become ill or pass on diseases to other dogs in our care. That’s why all dogs must have up-to-date vaccinations. We also require that all dogs are spayed or neutered by six months of age. Parents must submit written verification that their dogs have current rabies, Bordetella (kennel cough), and DHPP (distemper, hepatitis, parainfluenza, parvovirus) vaccinations. If these vaccinations are lapse, you will have to get them updated before your pup can return to day care.
- Rabies is a standard vaccination all dogs should have. Note that puppies less than six months old will need to receive their rabies vaccine by six months of age (or as consistent with state law) to continue coming to day care.
- Bordetella helps protect dogs from kennel cough; a common illness quickly spread in day cares, boarding facilities, and shelters. Although veterinarians don’t require the Bordetella vaccine, it’s necessary for day care. Please double-check that your dog has received it before coming to day care.
- DHPP is also a standard vaccination that protects against distemper, hepatitis, parainfluenza, and parvovirus.
Also, we have an operations system to help monitor and track vaccination. This system will automatically remind you when your dog is due for a vaccination one month before its expiration date. It also notifies our staff, who will tell you in person as well.
Highly trained and caring staff
Only the finest will do for our furry guests. We train our team in our unique Central Bark Training program, which incorporates the latest behavioral science and dog training principles with a focus on positive reinforcement. Included is a comprehensive training in canine first aid and CPR. Also, all franchisees are required to continue their ongoing education.
Our focus on positive reinforcement has never wavered. We continuously update our skills and policies to stay at the forefront of new advances in behavioral science and positive reinforcement techniques.
Low dog-to-staff ratio
We keep our staff-to-dog ratios low to help ensure the safety of every dog in our care. It helps us give more individual attention to each dog because we have more time to get to know them. Plus, we ALWAYS supervise play. Whether it’s a group of two dogs or 12 dogs, we never leave them unattended during group play.
One of our model’s benefits is that dogs who need a little more one-on-one time with their handlers can be placed in smaller class sizes. It gives our staff more opportunities to teach your dog, work on behaviors, and play while your dog is at day care.
Our goal is to set every dog in our care up for success with staff members who can meet their unique needs. Our low dog-to-staff ratio is enriching for your dog and our staff too!
Small Group Play and Enrichment
Small group play and enrichment groups give your dog more one-on-one time with their handlers, allowing our staff to teach your dog, work on behaviors, and play. After a balanced day of play, learning, and rest – you can look forward to a dog who is not only better behaved but also a healthy, well-balanced, and tired mentally and physically.
100% Supervised Play
Dogs are never left alone with another dog or unattended in playgroups to ensure their safety.
While playing, sometimes dogs can get tangled in each other’s collars, causing them to panic. Quick-release collars make it easy for us to disengage the buckle and defuse the situation quickly and efficiently.
Quick-release collars are better than having no collars because we can use them to quickly and safely redirect dogs when needed, especially if they become overstimulated during group play. Quick-release collars also fulfill the requirement to have a name tag that correctly identifies each dog in our care to ensure they get the food and care they require.
All collars get removed overnight when dogs sleepover to reduce the possibility of accidents, such as dogs chewing on their collar or getting tangled in. Collars are put back on when dogs get let out in the morning.
Dedicated rest time
Maintaining a healthy balance of rest and play is important for dogs’ physical, mental, and social health. Like human athletes, rest helps dogs avoid physical injury and provides a space for them to unwind, so they don’t become overstimulated or over-aroused during play. Play-breaks give dogs the support they need to stay as safe and appropriate and create a much safer social environment for every dog in our care.
My Rhodesian Ridgeback stayed here for multiple nights while we rented a lake home. The staff was great and Matt the owner made our first experience so wonderful. Riggs was happy to go back and loved playing with his buddies! I really liked the report cards and updates given during the stay. Thank you for allowing my family to feel good while our first dog was boarded with you and we felt he was in the best place!
Frequently Asked Questions
Central Bark® Whole Dog Care
Our whole dog care approach offers a full range of fun and personalized products and services. To promote your dog’s physical, mental, and emotional health and happiness throughout their entire life.