Welcome to Central Bark^® Carol Stream

Step 1: Login

1. Click the “Client Login” option found at the bottom of all pages on our website. 
2. Enter either your email address or phone number that you signed up with 
3. Click “continue logging in”
4. Then enter your password and click “Sign In”

Step 2: Request Services

You will now see the page below. From this page you can do a number of things along with requesting a reservation from the drop downs including editing your information, editing your pet’s info, adding/removing pets, checking your package credits, purchasing package credits, and adding/editing/changing photos.

1. Click the blue “request services” button 
2. In the popup window, click the “Book Day Care or Sleepover Now!” button 

Step 3:  Select a Service Type

1. Scroll down past the notes (after you have read them) until you get to the “Details” section. 
2. Click on the drop-down in the “Type” row and choose your reservation type. 
3. Note: Grooming requests cannot be made through the customer portal. Please call to schedule an appointment.

Step 4: Make Your Reservation Request

1. Choose the pet or pets you would like to add to this reservation 
2. Choose the date you are looking for 
3. You may edit the drop-off and pick-up time from within our open hours, if you know those approximations 

• You can set up “recurring dates” for the same day/days each week for a timeframe 
• You can add additional reservations for other days at the same time. 

Step 5: Add-on Services and Notes

1. You may add any additional services (such as enrichment training, training tutor, special meals (outside of lunch), salon and spa services, etc, to their reservation. 
2. You may add any notes that you would like us to see in the notes box 
3. You may run an estimate for the total cost of your reservation request (please note that the charges for “additional services” such as salon and spa, may vary from the default that shows in the estimate) 
4. Once you have added everything you want, click “Save” in the lower right corner 

Your Done!

You should see the page below if everything went through correctly. You will get an email confirmation when your reservation has been accepted and confirmed, if you are added to a waitlist, or if it is denied. 

Central Bark® reserves sleepover services exclusively for dogs accepted into the daycare programs, so the same policies do apply.

Even with such a proactive approach to safety as described above, scuffles between dogs can and do happen from time to time. Although this is a rare occurrence, dogs are animals and don’t always talk about whose tennis ball it is. If a scuffle does occur, staff are trained to intervene immediately by making a loud noise and separating the dogs involved as quickly as possible. For most dogs enrolled in our program, this is enough to stop the situation. If needed, we are also equipped with squirt bottles and a hose. Any dog involved in a scuffle will receive a cursory body check and play break to calm down.

At Central Bark®, our goal is to provide a balanced day of play, learning, rest, and love. Learning and mental exercise can happen in various ways, including training activities, brain games, scent work, and more. Our playgroups offer several hours of active playtime paired with learning opportunities during Group Play Skills. This way, dogs have plenty of time to socialize and get their energy out, while also exercising their minds through learning.

During one of your dog’s rest periods throughout the day, they are offered a rest period enrichment activity to stimulate their mind while encouraging healthy rest. These licking and chewing activities involve food rewards, such as frozen peanut butter KONG®. These activities engage their minds while helping foster quality rest. 

Did you know? Scientific studies have shown that licking and chewing behaviors (especially those that involve food rewards!) are self-soothing, decrease heart and respiratory rates, and even release dopamine in a dog’s brain.

Training Tutor sessions stimulate the dog’s minds and bodies and help them learn important skills, behaviors, and tricks.

One-on-One Enrichment sessions give the extra attention dogs love and the freedom to use their senses and safely explore their instincts through interactive toys, puzzles, and games.

Did you know? 15 minutes of mental activity is equal to 30 minutes of physical exercise!

Learn more about Enrichment Doggy Day Care.