Madeira-Indian Hill Enrichment Dog Day Care 

Selecting the right doggy day care is an important decision for you and your family. You want to make sure you find the right fit for your dog and your family’s needs. Follow these tips to find the perfect place for your pup! 

Tour the day care center before leaving your dog there. We recommend visiting several centers in your area before making a final decision.

While you’re there, ask yourself:

• Is the play space clean, odor-free, comfortable, and safe for the center’s stated capacity? 
• Pay attention to how the management and staff treat you, your dog, and the dogs in their care. Are they mature, knowledgeable, courteous, professional, and patient at all times? 
• Note how the dogs respond to the staff – do they seem happy, relaxed, and excited? How do staff members greet and treat each dog?
• How do other dogs act during your visit – relaxed, happy, stressed, scared, or out of control?
• Is there a great deal of noise? 
• Does the facility seem well organized and equipped with essential tools and supplies? Look for access to fresh, clean water, sanitation tools, ready access to treats to reinforce good behavior in playgroups, toys, secure fencing, rubber flooring in the inside play spaces, and access to outdoor play spaces.
• Are there enough crates for every dog on-site in case of an emergency?
• Are the dogs ever left alone together without a staff member present?
• Are the handlers engaged with the dogs in their care and actively working with them? Or are they sitting on the sidelines? 

Questions to ask the doggy day care provider:

1. Will my dog get individual attention time with staff?
   Ask if staff will have time to work individually with your dog on behaviors, play with them, and give them support and love while at day care.
2. Are there small group play options?
   Small playgroup options help ensure your dog will have a social environment that allows them the freedom and comfort to thrive based on their unique needs, preferences, and play styles. 
3. What’s the daily schedule? Is this tailored to my dog’s unique needs and preferences?
   Dogs thrive on routine, so the center should have a clear schedule for how things run every day. A consistent program tailored to your dog’s individual needs and style will promote a healthy and happy dog. 
4. Are there regularly scheduled playtimes and nap times throughout the day?
   Day care should offer your dog a safe and balanced day of play, learning, rest, and love so you can look forward to a happy, well-balanced dog at the end of every day. 
5. How and where are the dogs’ given downtime to wind down from the day’s activities to help prevent exhaustion and overstimulation?
   Maintaining a healthy balance of rest and play is important for the physical, mental, and social health of dogs. Just like human athletes, rest helps dogs avoid bodily injury and provides a space for them to unwind, so they do not become over-stimulated or over-aroused during play. This creates a much safer social environment for dogs. 
6. Are there fenced and secure outdoor play areas? 
   Safe outdoor areas are important for a healthy, fun playtime. Whether it is romping in the snow or playing in swimming pools, everyone loves recess outside!
7. How are new dog introductions handled?
   The center should clearly outline their procedures around new dog introductions, with effective policies that encourage happy, healthy, and lasting relationships and experiences.   
8. What training does the staff receive?
   Doggy day care staff should be professionally trained and educated in animal behavior, socialization, and obedience training to ensure every dog’s well-being.  
9. Are the dogs supervised at all times?
   A trained staff member should ALWAYS supervise dogs.
10. Ask about behavior management tools used at the facility while caring for the dogs. What happens if your dog does something right? What happens if your dog does something wrong?
    Staff should use positive reinforcement and reward-based techniques to develop and reinforce behaviors that will enrich dogs’ lives at home and day care. Avoid centers that use punishment or correction to manage dog’s behavior as those techniques can create negative associations and fear. Utilizing reward-based techniques and positive reinforcement, on the other hand, can help build healthy relationships and happy experiences.
11. What provisions are there for avoiding dog scuffles?
    Ask staff how they manage the dogs in their care. What do they look for in dog-dog interactions? How do they deal with emergencies and scuffles? How do they interrupt and redirect dogs? How do they build useful playgroup skills to keep the dogs safe proactively? Pay attention to how staff redirects dogs who need additional support to stay safe and whether they respond promptly and use effective strategies in these situations.
12. Is there an in-depth interview to determine relevant background, behavioral, and health information including confirmation of spay/neuter, proof of vaccinations, flea and tick prevention, etc.? How is this information kept up to date?
    Find out what kind of assessments and evaluations the center uses before they accept a new dog. Also, every dog’s information should be regularly updated and kept on file to prevent illness and injuries.
13. Do they have safety, cleaning, and disinfecting policies and procedures? What are they?

Learn more about Enrichment Doggy Day Care.

It’s easy! Just find your local store and click Enroll Now to create your online account and complete our online registration form or call the location to speak with an associate.

To speed up the registration process, please have available: veterinarian contact information, an emergency contact (other than yourself or your partner), pet information & medical history, and credit card information (optional). We will ask you a series of questions about your dog’s training and social history. These questions help us get to know them and provide the best care possible.

Nope! We got you covered! Most dogs will not need any bedding for a single day of day care. If your dog is boarding with us, see our Sleepover Guidelines. As far as treats and toys, we have plenty! Please ask about which toy and treat products are available.

Step 1: Login

1. Click the “Client Login” option found at the bottom of all pages on our website. 
2. Enter either your email address or phone number that you signed up with 
3. Click “continue logging in”
4. Then enter your password and click “Sign In”

Step 2: Request Services

You will now see the page below. From this page you can do a number of things along with requesting a reservation from the drop downs including editing your information, editing your pet’s info, adding/removing pets, checking your package credits, purchasing package credits, and adding/editing/changing photos.

1. Click the blue “request services” button 
2. In the popup window, click the “Book Day Care or Sleepover Now!” button 

Step 3:  Select a Service Type

1. Scroll down past the notes (after you have read them) until you get to the “Details” section. 
2. Click on the drop-down in the “Type” row and choose your reservation type. 
3. Note: Grooming requests cannot be made through the customer portal. Please call (541) 505-7101 to schedule an appointment.

Step 4: Make Your Reservation Request

1. Choose the pet or pets you would like to add to this reservation 
2. Choose the date you are looking for 
3. You may edit the drop-off and pick-up time from within our open hours, if you know those approximations 

• You can set up “recurring dates” for the same day/days each week for a timeframe 
• You can add additional reservations for other days at the same time. 

Step 5: Add-on Services and Notes

1. You may add any additional services (such as enrichment training, training tutor, special meals (outside of lunch), salon and spa services, etc, to their reservation. 
2. You may add any notes that you would like us to see in the notes box 
3. You may run an estimate for the total cost of your reservation request (please note that the charges for “additional services” such as salon and spa, may vary from the default that shows in the estimate) 
4. Once you have added everything you want, click “Save” in the lower right corner 

Your Done!

You should see the page below if everything went through correctly. You will get an email confirmation when your reservation has been accepted and confirmed, if you are added to a waitlist, or if it is denied.