How are staff trained and what behavior management tools do they use in a playgroup?
Our staff is trained in dog body language and positive playgroup management techniques so they can respond proactively to help avoid issues between dogs. These tools include praise, treats, and work on important Group Play Skills daily like name recall, group sits, and going calmly in and out of doorways and gates. If a dog ever becomes overstimulated during play (just like kids do on the playground sometimes) we use these practiced skills to help redirect dogs into more desired behaviors (like coming to us and offering a sit for a treat) which gives the dog a chance to reset and calm down. When needed, we also utilize play breaks (a short rest in an individual crate) or in-group leash walks if a dog needs a little more help to bring their energy levels back down.