Our two boxers, Dani and Cooper, go to Central Bark in Broadview Heights once a week for enrichment day care. They absolutely love it. Every Wednesday morning, they know it is Central Bark day and wait by the door ready to leave. We have always joked that the team there treats Dani and Cooper better than we do.
A few weeks ago, we boarded them, and Central Bark showed us just how much they truly care. On a Saturday evening around 6:00 p.m., Emilie called to let us know that Dani was having serious GI issues and that they were concerned. She first asked if our emergency contact could come pick Dani up, but he was with us. A little later, Emilie called back and said Jennifer, the owner, was willing to come pick Dani up herself and take her to the MedVet ER clinic.
Long story short, Emilie and Jennifer identified and managed what could have become a life-ending situation. Jennifer stayed with Dani well into the early morning hours to make sure she was cared for and Emilie took care of her until we were able to get home on Sunday.
We are writing this review to say thank you, but also to let others know that Central Bark went far above and beyond. They did the right things, for the right reasons, when it mattered most.
Thank you to Emilie, Jennifer, and the entire Central Bark team.
Carrie and Steve